Question 1

What is online physiotherapy?

Accepted Answer

Online physiotherapy is a one-to-one video consultation with a qualified physiotherapist. You’ll receive a full assessment, personalised advice, and a guided rehab plan — all from the comfort of your own space. No travel, no waiting rooms.

Question 2

What happens during the free discovery call?

Accepted Answer

This is a 15-minute, no-pressure call with a physiotherapist. It’s a chance to talk about your symptoms, ask questions, and find out whether physiotherapy is right for you. If it is, we’ll recommend the best next step. If it’s not, we’ll point you in the right direction.

Question 3

Is online physio as effective as in-person treatment?

Accepted Answer

Yes — for most musculoskeletal conditions, online physiotherapy can be just as effective. It focuses on education, movement, and exercise-based rehab, which are key to long-term recovery. If further investigation or hands-on treatment is requested or needed, we’ll guide or refer you accordingly.

Question 4

What should I expect during my initial consultation?

Accepted Answer

You’ll get a thorough, structured assessment including:
 • A detailed history of your symptoms
 • Guided movement tests via video
 • Clear explanation of your condition
 • A tailored rehab plan and advice
 You’ll finish the session knowing what’s going on and what to do next.

Question 5

How do follow-up sessions work?

Accepted Answer

Follow-ups are 30-minute sessions focused on progress, adjusting your plan, and answering any questions. We’ll review how you’re doing, build on your rehab exercises, and support your return to activity or sport.

Question 6

Do I need any equipment for online physio?

Accepted Answer

Not necessarily. Most sessions only require space to move and a laptop or phone with a camera. If certain exercises would benefit from bands, weights, or a foam roller, we’ll adapt based on what you have access to.

Question 7

What conditions can you help with?

Accepted Answer

We can support most musculoskeletal issues, including:
 • Neck, shoulder, or back pain
 • Sports injuries
 • Joint pain or stiffness
 • Tendon problems
 • Post-surgical rehab
 • Repetitive strain or work-related discomfort
 If we believe physiotherapy isn’t right for your condition, we’ll advise you and refer you appropriately.

Question 8

How many sessions will I need?

Accepted Answer

It depends. Some people feel confident after 1–2 sessions, others benefit from structured support over a few weeks. We’ll always explain our reasoning and recommend a plan that suits your recovery goals.

Question 9

What if I need help between sessions?

Accepted Answer

You’re not on your own. We’ll give you resources, email follow-ups, and the option to check in if something changes. You can also book an additional session anytime.

Question 10

Do you offer packages?

Accepted Answer

Yes — we offer value packages like Kickstart Recovery (1 initial + 2 follow-ups) and Momentum Package (1 initial + 4 follow-ups), designed to give you flexible, cost-effective support. See our Services page for more details.

Question 11

Can I use health insurance?

Accepted Answer

At the moment, we operate as a self-pay service. We’re happy to provide a receipt if your insurer offers reimbursement — check with your provider first.

Question 12

Do you refer to other professionals if needed?

Accepted Answer

Yes. If we feel your care would benefit from medical input, imaging, or other health professionals (e.g. GP, specialist, counsellor), we’ll advise and support you in accessing the right service.

Question 13

Can I book even if I’m outside the UK?

Accepted Answer

Yes — our services are open to international clients as long as we’re able to legally and ethically provide advice based on your location. Please let us know where you’re based when booking.

Evermotion
Health

FREQUENTLY ASKED QUESTIONS