Frequently asked questions

Online physiotherapy is a one-to-one video consultation with a qualified physiotherapist. You’ll receive a full assessment, personalised advice, and a guided rehab plan — all from the comfort of your own space. No travel, no waiting rooms.

This is a 15-minute, no-pressure call with a physiotherapist. It’s a chance to talk about your symptoms, ask questions, and find out whether physiotherapy is right for you. If it is, we’ll recommend the best next step. If it’s not, we’ll point you in the right direction.

Yes — for most musculoskeletal conditions, online physiotherapy can be just as effective. It focuses on education, movement, and exercise-based rehab, which are key to long-term recovery. If further investigation or hands-on treatment is requested or needed, we’ll guide or refer you accordingly.

You’ll get a thorough, structured assessment including: • A detailed history of your symptoms • Guided movement tests via video • Clear explanation of your condition • A tailored rehab plan and advice You’ll finish the session knowing what’s going on and what to do next.

Follow-ups are 30-minute sessions focused on progress, adjusting your plan, and answering any questions. We’ll review how you’re doing, build on your rehab exercises, and support your return to activity or sport.

Not necessarily. Most sessions only require space to move and a laptop or phone with a camera. If certain exercises would benefit from bands, weights, or a foam roller, we’ll adapt based on what you have access to.

We can support most musculoskeletal issues, including: • Neck, shoulder, or back pain • Sports injuries • Joint pain or stiffness • Tendon problems • Post-surgical rehab • Repetitive strain or work-related discomfort If we believe physiotherapy isn’t right for your condition, we’ll advise you and refer you appropriately.

It depends. Some people feel confident after 1–2 sessions, others benefit from structured support over a few weeks. We’ll always explain our reasoning and recommend a plan that suits your recovery goals.

You’re not on your own. We’ll give you resources, email follow-ups, and the option to check in if something changes. You can also book an additional session anytime.

Yes — we offer value packages like Kickstart Recovery (1 initial + 2 follow-ups) and Momentum Package (1 initial + 4 follow-ups), designed to give you flexible, cost-effective support. See our Services page for more details.

At the moment, we operate as a self-pay service. We’re happy to provide a receipt if your insurer offers reimbursement — check with your provider first.

Yes. If we feel your care would benefit from medical input, imaging, or other health professionals (e.g. GP, specialist, counsellor), we’ll advise and support you in accessing the right service.

Yes — our services are open to international clients as long as we’re able to legally and ethically provide advice based on your location. Please let us know where you’re based when booking.