Privacy Policy

Evermotion Health Ltd

Last updated: 15th December 2025

Evermotion Health Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Who We Are

Evermotion Health Ltd
UK-based online physiotherapy clinic
Email: [your professional email, e.g. info@evermotionhealth.com]

We are the data controller for the personal data we collect and process.

2. What Information We Collect

We may collect and process the following information:

a) Personal Information

Name
Date of birth
Email address
Phone number
Location (country of residence)

b) Health Information (Special Category Data)

Symptoms and medical history
Injury or condition details
Treatment notes and rehabilitation progress
Any information you provide during consultations or intake forms

c) Website & Technical Data

IP address
Browser type
Pages visited
Cookies and usage data

3. How We Use Your Information

We use your information to:

Provide physiotherapy assessments and treatment
Communicate with you about appointments and care
Maintain accurate clinical records
Improve our services and website
Meet legal, regulatory, and professional obligations

We only collect information that is necessary and relevant.

4. Lawful Basis for Processing

Under UK GDPR, we process your data based on the following lawful grounds:

Consent (e.g. intake forms, treatment consent)
Performance of a contract (providing physiotherapy services)
Legal obligation (record-keeping, professional standards)
Vital interests (where health or safety is concerned)

Health data is processed in accordance with Article 9(2)(h) of UK GDPR (healthcare provision).

5. How We Store and Protect Your Data

We take data security seriously and:

Store data in secure, password-protected systems
Limit access to authorised personnel only
Use reputable platforms for bookings, forms, and video consultations
Retain records only for as long as legally required

6. Sharing Your Information

We do not sell your personal data.

We may share information only:

With your explicit consent
When legally required (e.g. safeguarding, court order)
With trusted service providers (e.g. secure booking or email systems) who comply with data protection laws

7. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (where legally permitted)
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, please contact us using the details above.

8. Cookies

Our website may use cookies to improve user experience and website performance.
You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

10. Data Retention

We retain clinical records in line with professional and legal requirements.
Non-clinical data is retained only as long as necessary.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

12. Contact & Complaints

If you have concerns about how your data is handled, you may contact:

Evermotion Health Ltd (details above)
Or the Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk